Cancelling Orders


Cancellation Policy

1. Cancellation Before an Order Is Placed With the Supplier

If you request to cancel your order before the item has been ordered from our supplier, you will receive a full refund.

2. Cancellation After an Order Is Placed With the Supplier

Once your order has been processed and placed with our supplier, the item is already in motion and cannot be stopped.

If you choose to cancel after the item has been ordered, only a 50% refund will be issued.

This partial refund covers supplier fees, processing costs, and restocking charges associated with the order.

Withdrawly

Cancel an item

Look up your order, choose the items, and submit a withdrawal request.

  1. 1 Look up
  2. 2 Choose items
  3. 3 Confirm

Find your order

Use the order number from your confirmation email.

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